Terms & Conditions

Prices

All prices shown are in sterling (£), and for EU customers include VAT. The delivery charge will be calculated at checkout.

Guidelines for products

All products are handmade. Slight variations in colour, texture and finish may occur. Products embroidered on both sides are marked as DS (for double-sided) on the item's description. Products embroidered on only one side are marked as SS (for single-sided) on the item's description. Guideline for the approximate sizes of our decorations (all measurements exclude hangers): Figurative decorations are approximately 15cm (6in.) high. Crowns, hearts, stars, and trees are approximately 7.5cm (3in.) high to 10cm (4in.) high. Decorations marked as ‘mini’ are approximately 5cm (2in.) high. 

Returns/Refunds

If you are not 100% happy with your goods you may return them at any time in good condition for exchange or refund, provided this is done within 21 days of receipt. Postage will be refunded only if the item(s) were faulty on receipt. Please call or e-mail us ahead of returning the item(s) stating the reason for the return so we know to expect them back. 

Please return goods to:

Christmas Company,
The Courtyard,
42 Colwith Road,
London W6 9EY

No claim for the goods lost in transit can be considered more than 60 days after dispatch either on the way to you or if being returned by you. 

Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible. 

It is always in the customer's interest to retain proof of postage as they are responsible for the goods until they arrive at our premises.

Delivery

Every effort will be made to dispatch goods to you within 5 working days of receipt of your order. You will be advised by email when your goods have been dispatched.

Postage and Packing charges

We operate a simple flat rate delivery policy: 

£3.20 for orders sent within the UK

£5.95 for orders sent outside the UK

In the case of large multiple orders, postages charges will be calculated by weight. If it is necessary to do this, we will contact you to get your consent.

All orders within the UK will be sent using First Class Royal Mail service. Orders outside the UK will be sent via standard Airmail.

Taxes

You are responsible for any local import duties that may be charged.

Out of Stock

We will notify you immediately if an item you have ordered is out of stock.

Security

Our site uses a secure server software whenever you place an order. It encrypts all your personal information, including your credit card number, name, address to minimize the risk of it being intercepted before it reaches us. We will not disclose your details to any third party.

Copyright

All copyright, design and other intellectual property rights in our designs and products (and in the images, text and design of this website) are and will remain the property of St. Nicolas Limited trading as The Christmas Company at Burford. Any infringement of these rights will be pursued vigorously.

Consent

By using this website you agree to the above terms and conditions.

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